Online Reputation Management – What Is It and Why You Need It?
Online business is all about leaving no stone unturned and working hard so that none of your cust...
Do a deep audit of your online reputation and search for your name, brand, or company on Google. In an ideal case, your customers should see a clean, up-to-date list with impressive/five-star reviews on the internet & social media platforms such as Google, Facebook, Yelp, etc.
An excellent online presence will create trust and unlock opportunities. But defamatory information and negative reviews will diminish trust & relationships. With numerous online platforms and social media, anyone can say anything at any time; thus, it’s imperative to protect your online reputation more than ever.
Brands spend a lot of money on marketing & advertising every year. However, at last, the opinions/reviews from past customers hold a lot more importance. The comments, online reviews, and conversations between customers about your brand form the basis of your online reputation.
We work closely with you for online reputation management for your brand and build a positive image for your organization. Our online reputation management team in Toronto regularly monitor your online reputation, engaging past & potential customers, and publishing content to ensure your brand is presented in the right light.
So, what it means to have a 31% growth in your revenue. A lot. Right? Almost all consumers read online reviews at some point during their buying cycle before actually buying the product or service. With the negative, low, or no reviews for your brand online, customers are unable to establish credibility for your brand. Online reviews create social proof, increase consumer trust, and most users trust an online review as much as a recommendation by friends and family.
Builds Trust72% of customers won't take action until they read reviews.
Reassurance82% of consumers visit review sites before they buy a product or a service.
Google MattersGoogle accounts for 57.5% of all reviews worldwide.
Recommendation91% Of millennials trust online reviews as much as friends and family.
Zero Reviews Dilutes Trust15% of users don't trust businesses without reviews.
Everyone Trust Reviews Only 6% of consumers don't trust customer reviews at all.
Fuels SpendingCustomers could spend 31% more on a business with great reviews.
Helps Decision Making70% of consumers read at least four reviews before they can trust a business.
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